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WHAT IS BExAR?
BExAR is a cut and sew fashion brand that thrives on using internationally sourced fabric and high quality craftsmanship to express our style. BExAR is a Southern Culture Atelier.
WHAT SHIPPING CARRIERS DO YOU USE?
We use the United States Postal Service, DHL and Fedex. We offer flat rate shipping for most orders based on the destination, order weight, and shipping service.
HOW CAN I TRACK MY ORDER?
We will send the tracking information to the email address associated with your order once the item has shipped.
WHERE IS MY PACKAGE?
When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.
WHAT ARE THE SHIPPING RATES?
BExAR offers flat rate shipping for most orders based on the destination, order weight, and shipping service.
WHERE DO YOU SHIP?
We ship all around the world, though we are not allowed to ship some countries due to regulations. Please contact customer service for more information if your country is not on our countries we ship to list.
WILL YOU SHIP TO AN APO ADDRESS?
Yes. The rate applies to the APO facility's zip code in the United States. Be sure to enter the country as United States, the city as APO or FPO, the state as Armed Forces Europe (AE), Armed Forces Pacific (AP), or Armed Forces America (AA), and the APO zip code. The tracking information will only tell you when the order gets to the facility, then it's in the military's hands to get it there, so please be as specific as possible with the unit when filling in the address information.
HOW CAN I CHANGE MY ORDER AFTER IT’S BEEN PLACED?
We recommend emailing contact@bexar.store IMMEDIATELY if there is an issue with your order. Your email should include CANCEL/CHANGE ORDER #_____ in the subject line. Our customer service team is available for immediate order changes from Monday through Friday from 9 AM to 9 PM CET. We will always do our best to make sure that you’ll get what you need, but we cannot guarantee that we will be able to fix the order before it ships out.
HOW DO I RETURN AN ITEM OR RECEIVE A REFUND?
Items can be returned up to 14 days from the date of purchase for in-store credit, a refund, or a replacement. If you require further assistance, please email contact@bexar.store.
WHAT ARE MY PAYMENT OPTIONS?
We accept Visa, MasterCard, American Express, JCB, Discover, Diners Club debit and other credit cards, PayPal, Apple Pay, Google Pay, and Amazon Payments.
HOW SAFE IS IT TO ORDER ONLINE?
We only use the safest payment processing services on the internet. If you have any security questions or concerns, please review our payment processors' security measures: PayPal.com or Shopify Payments.
